# Swell AI Transcript: Karen Nabavi - Your Finest Hour (Second Edit).mp3

SPEAKER_00:
Welcome to the Beyond High Performance Podcast featuring content and conversations from me, Jason Jaggard, along with our elite coaches at Novus Global, their high performing clients, and the faculty of the Metta Performance Institute for Coaching.

SPEAKER_00:
On this podcast, you'll hear some of the world's best executive coaches and high performing leaders, artists, and athletes discuss how they continue to go beyond high performance in their lives and businesses.

SPEAKER_05:
Welcome to your finest hour, a series of interviews going behind the scenes with world class leaders and their coaches on how to make the most out of coaching and life.

SPEAKER_05:
Coaching is such a private experience.

SPEAKER_05:
It can be difficult to know what it's like, who does it and how they are grading results.

SPEAKER_05:
So we're giving you a sneak peek into how the top leaders go beyond high performance with one of our coaches.

SPEAKER_05:
I'm Janet Breitenbach, partner and executive coach at Novus Global, and today I'm joined by Karen Nabavi and her coach, Lauren Goldesich, who actually happened to be a client of mine before becoming a coach herself.

SPEAKER_05:
Karen is a head coach at an Orange Theory fitness franchise in Madison, Mississippi.

SPEAKER_05:
So what does it look like to have a coach when you already are one?

SPEAKER_05:
In today's episode, we discuss both Lauren and Karen's personal journeys with executive coaching, their belief that hiring a coach meant that someone was going to tell them what to do and how they navigated that, and how this work has created waves of impact across their team and their bottom line.

SPEAKER_02:
The wait is finally over.

SPEAKER_02:
Our new book, Beyond High Performance, what great coaches know about how the best get better, is available for purchase wherever books are sold.

SPEAKER_02:
This USA Today bestseller is more than 250 pages

SPEAKER_02:
of expertise, anecdotes, and insights from Novus Global coaches, as well as faculty from the Metta Performance Institute for Coaching.

SPEAKER_02:
We are so excited to put our proprietary framework that has helped thousands of leaders achieve more into your hands.

SPEAKER_02:
And we can't wait to see how you'll use the book to enhance your life and leadership.

SPEAKER_02:
To learn more and obtain this essential resource for yourself, visit novus.global forward slash book.

SPEAKER_05:
Okay, gang, I am so happy to be here with both of you.

SPEAKER_05:
This is quite the fun little setup here because myself, I coached Lauren Goldesich, who's one of our coaches at our firm.

SPEAKER_05:
So at one time, she was my client, and then she actually went through our

SPEAKER_05:
Institute where she learned how to become a coach and build a practice.

SPEAKER_05:
And now she's a coach at a firm and she coaches or has coached Karen Nabavi, who's with us, a head coach at an Orange Theory franchise in Madison, Mississippi.

SPEAKER_05:
And so I'm excited to see just I mean, this is kind of like the levels of impact to me.

SPEAKER_05:
So we get to see a slice of what it looks like

SPEAKER_05:
to see the impact of being a coach and how that affects people on different levels.

SPEAKER_05:
So, Lauren, welcome.

SPEAKER_05:
Would you like to say hi?

SPEAKER_05:
Yes.

SPEAKER_05:
Hello.

SPEAKER_05:
I'm thrilled to be here.

SPEAKER_05:
Thanks for having me.

SPEAKER_05:
Yeah.

SPEAKER_05:
And then we've got Karen Nabavi.

SPEAKER_05:
Karen, thanks for being with us today.

SPEAKER_05:
Thank you.

SPEAKER_05:
I'm excited to be here.

SPEAKER_05:
Yeah, great.

SPEAKER_05:
So just to start it off, I want to start with introducing you to Lauren or to everyone listening.

SPEAKER_05:
Lauren Goldesich, just such a lovely human being.

SPEAKER_05:
And we met, gosh, what, like two, three years ago now, we started working together.

SPEAKER_05:
Lauren, can you tell me a little bit about that first conversation?

SPEAKER_05:
I always enjoy hearing what your perspective was of

SPEAKER_05:
getting into the world of meta-performance coaching and why you chose to work with a coach.

SPEAKER_05:
And then we'll talk a little bit about why you chose to actually learn how to coach.

SPEAKER_05:
But yeah, can you tell us about that first interaction?

SPEAKER_06:
Yes.

SPEAKER_06:
At the end of 2020, I'm a CEO of my organization.

SPEAKER_06:
We're in the fitness industry.

SPEAKER_06:
I own several Orange Theory Fitness franchises, and I'm also the area developer of Alabama and Mississippi.

SPEAKER_06:
We have about 800 employees between our studios, and then we also support an additional 10 studios and the franchisees who run those studios.

SPEAKER_06:
So 2020 was rough for everybody, and it was specifically hard for the fitness industry because of the lagging effects of social distancing.

SPEAKER_06:
And I just was depleted at the end of the year.

SPEAKER_06:
And I am an action oriented person.

SPEAKER_06:
So I said, OK, what I thought I needed was someone to pour into me.

SPEAKER_06:
And so I thought, OK, I'll hire an executive coach.

SPEAKER_06:
Didn't really know a lot about executive coaching, but I just knew that I needed a mentor of some sort.

SPEAKER_06:
So I started interviewing multiple different companies and really had some great conversations and a good experience.

SPEAKER_06:
And that was it.

SPEAKER_06:
It was a good experience.

SPEAKER_06:
Solid.

SPEAKER_06:
I learned some things.

SPEAKER_06:
I saved some money.

SPEAKER_06:
I made some money from all of my consultations.

SPEAKER_06:
And I'd really landed on a company I was going to go with.

SPEAKER_06:
And then I was listening to a podcast and I heard Jason Jaggard, who was the CEO of Novus Global, he was interviewing some people and he gave a little promotion for Novus Global at the end.

SPEAKER_06:
And he said, if you want to go beyond high performance, then give us a call.

SPEAKER_06:
And I was like, what does that mean?

SPEAKER_06:
What's beyond high performance?

SPEAKER_06:
Like, that was my pinnacle.

SPEAKER_07:
And so I gave Novus Global a call.

SPEAKER_05:
I love that.

SPEAKER_05:
That was all you needed, Lauren.

SPEAKER_05:
It was like, oh, beyond high performance.

SPEAKER_05:
I want to do that.

SPEAKER_05:
That's great.

SPEAKER_07:
I mean, if you can hook a high performer with something that's better than high performance, then that's...

SPEAKER_07:
That's like, the only the only tag you need.

SPEAKER_06:
Yeah.

SPEAKER_06:
Yeah.

SPEAKER_06:
So I met Janet and it was the conversations were wildly different than, I mean, you put all the other people who I, who I communicated with in 1 category and then you take Janet and soon I would find out, like, all of the coaches.

SPEAKER_06:
operate under the idea of meta performance.

SPEAKER_06:
And so I was sharing with her some of my experience from other, again, let me iterate that those other companies are great and they are successful and they're not for me because I thought I needed someone to tell me things to do.

SPEAKER_06:
And when I was talking to you, Janet, the most impactful thing is you said, Lauren, I'm not going to tell you what

SPEAKER_06:
to do.

SPEAKER_06:
I am going to help you figure out how you're getting in your own way and discover what you're capable of.

SPEAKER_06:
And that was all I needed to hear.

SPEAKER_06:
And we started working together and it was February of 2021.

SPEAKER_06:
Janet brought her team out and we did a two-day training with my executive team, my leadership team, and I just

SPEAKER_06:
It was so amazing.

SPEAKER_06:
I'm sitting, I'm thinking back to the beginning, because at the beginning of the week, of the two days, people were just sitting back in their seats, relaxed, maybe arms crossed.

SPEAKER_06:
And at the end of the two days, every single person in that room was leaning forward.

SPEAKER_06:
And it was just a physical depiction of how much the work just captured people and moved people.

SPEAKER_06:
And from there, we are, 2021 was a banner year for us.

SPEAKER_06:
it was just really one for the books.

SPEAKER_06:
And, you know, I'll say, you can see it in our P&L that year.

SPEAKER_06:
You can even see it in black and white numbers.

SPEAKER_06:
And it's measurable, but it's less impressionable on a P&L.

SPEAKER_06:
The way people's language changed and the way that people were relating to the gap to where we were going was completely different and created an energy that was

SPEAKER_06:
contagious and palpable and our culture shifted.

SPEAKER_06:
And so that led to the dramatic results on our profit and loss sheet.

SPEAKER_05:
Lauren, thank you for sharing that.

SPEAKER_05:
I'm always inspired by that story, especially the part about how, you know, I beat out all those other coaches and consultants.

SPEAKER_05:
I mean, do you like how I just set you up with a question to brag on me?

SPEAKER_07:
Yes, that's the best question.

SPEAKER_05:
I'm going to take some lessons from you.

SPEAKER_05:
But I mean, this truly well, especially now you can probably relate as a coach and having experience with different clients, and I bet

SPEAKER_05:
You know, you could speak to Karen on this too, is it's no fun to coach someone who doesn't actually lift the weights and who actually doesn't do the work.

SPEAKER_05:
And Lauren, you are absolutely someone who loved the challenge, was up for actually doing the internal work and risking and being vulnerable.

SPEAKER_05:
Receiving feedback that might have been hard to hear.

SPEAKER_05:
So that is a direct connection to the reason why you were able to create those results with your team.

SPEAKER_05:
So I guess it's a little bit of an acknowledgement.

SPEAKER_05:
Do you receive it?

SPEAKER_05:
I received that.

SPEAKER_05:
Awesome.

SPEAKER_05:
So Karen, I'm very curious to hear from you.

SPEAKER_05:
And then Lauren, we'll go back to you as far as like why you decided to become a coach.

SPEAKER_05:
But

SPEAKER_05:
Karen, what was that experience like for you?

SPEAKER_05:
Did you know what coaching was?

SPEAKER_05:
Why on earth did you say yes to a conversation with Lauren for this whole coaching thing?

SPEAKER_05:
What was going on in your mind?

SPEAKER_03:
So, you know, like Lauren mentioned, COVID hit the fitness industry really hard.

SPEAKER_03:
Before COVID, my studio was really on a path for growth.

SPEAKER_03:
We were opposed to have more members than we'd ever had, at least in my tenure with the organization.

SPEAKER_03:
And then of course, COVID hit us like a ton of bricks.

SPEAKER_03:
Our studio was completely closed for a couple of months.

SPEAKER_03:
When we reopened, we did a lot of work to try to reconnect with the members.

SPEAKER_03:
who had been there previously to get new members.

SPEAKER_03:
And we had a lot of success, but at some point that just kind of stalled.

SPEAKER_03:
We got to the point where I felt like I had done what I knew to do, my kind of bag of tricks that had worked well enough in the past at some point kind of wasn't getting us additional traction.

SPEAKER_03:
And around that time, the owner of my Orange Theory Fitness location approached me and the head coach of our sister studio about working with a coach.

SPEAKER_03:
And no, I did not know what that meant.

SPEAKER_03:
I was already aware of Lauren and knew her just a little bit from Orange Theory.

SPEAKER_03:
And I thought, well, great.

SPEAKER_03:
She's an Orange Theory person.

SPEAKER_03:
So she'll tell me all the things I need to do to have our Orange Theory location grow.

SPEAKER_03:
This is perfect.

SPEAKER_03:
She's in my field.

SPEAKER_03:
So she's going to give me all of the secret answers.

SPEAKER_03:
And did she do that, Karen?

SPEAKER_03:
She did not.

SPEAKER_03:
She did not.

SPEAKER_03:
How dare she?

SPEAKER_03:
How dare she?

SPEAKER_03:
That was a big surprise.

SPEAKER_03:
It was both much more challenging to go through this process, but also so much more transformational and rewarding and I think long lasting than I ever had expected.

SPEAKER_03:
Most of what Lauren did in our conversations was ask us questions.

SPEAKER_03:
And that was a tough place to be because the questions weren't

SPEAKER_03:
easy, but they were absolutely the questions that we needed to be asking and doing the hard work to try to figure out the answers to.

SPEAKER_03:
And I'm still doing that work.

SPEAKER_03:
It's not the kind of thing I've learned that has a beginning and an end.

SPEAKER_03:
It is an ongoing, lifelong sort of endeavor to apply the kinds of things that Lauren challenged us with.

SPEAKER_05:
Yeah.

SPEAKER_05:
Well, I'm curious because you're a head coach at Orange Theory.

SPEAKER_05:
And for those of you who aren't familiar with Orange Theory, actually, I just moved to Kansas City, but where I just moved from in Pasadena, I absolutely loved going to my Orange Theory classes and just loved all of the head coaches there as well.

SPEAKER_05:
And there is a little bit of

SPEAKER_05:
Like, you're both the facilitator, you're the cheerleader, you're the encourager, you're, you know, giving insight.

SPEAKER_05:
And so I imagine there was even some crossover to like, is this what it means to have a coach?

SPEAKER_05:
Like, what was that like as someone who is also a coach in many aspects to now have a coach?

SPEAKER_05:
What was that like?

SPEAKER_03:
Yeah, well, I think one thing that I learned the most was something I know as a fitness coach is not everybody's motivated by the same thing.

SPEAKER_03:
That's one thing that I really learned when someone comes in with the first questions we ask them is, why are you here?

SPEAKER_03:
What do you want for this?

SPEAKER_03:
It's very easy to make assumptions about why people walk into a gym.

SPEAKER_03:
and they don't all walk in for the same reasons.

SPEAKER_03:
And that was one thing that then in this role, I really learned and learned to apply to my team.

SPEAKER_03:
One thing that Lauren taught me is to always ask the question, is this 100% true?

SPEAKER_03:
I did not realize the degree to which I as a leader was making tons of assumptions about my team, about my organization.

SPEAKER_03:
And I learned to step back from that and get really curious because not everybody on my team

SPEAKER_03:
was motivated by money, which is one thing that I just assumed to be true and didn't even realize it was an assumption that I had.

SPEAKER_03:
Instead, we got curious, talked to everybody, did surveys to really find out, how do you see your role at this organization?

SPEAKER_03:
What would be thrilling and exciting for you in this work?

SPEAKER_03:
What makes you excited to get up in the morning?

SPEAKER_03:
What truly motivates you?

SPEAKER_03:
Learning that, that then helped us

SPEAKER_03:
sort of align everybody's individual goals, what they're excited about to the studio's vision and goals.

SPEAKER_03:
And so that idea of motivation, man, it is not the same for everybody.

SPEAKER_03:
You cannot think that you know why people are doing a job, why people are stepping into a gym.

SPEAKER_03:
And I felt that definitely on both sides.

SPEAKER_05:
Yeah.

SPEAKER_05:
And Lauren, I imagine you went through that when you were being coached as well.

SPEAKER_05:
And I'd love to step back for a second and ask you what motivated you to become a coach yourself?

SPEAKER_05:
You hired me to help you build your team, create new results, build the culture of the team.

SPEAKER_05:
And then you're like, hey, wait a minute.

SPEAKER_05:
I really enjoy this.

SPEAKER_05:
Like, where did that come from?

SPEAKER_06:
I realized one of the huge motivators in my life, I was able to put a word to it, is impact.

SPEAKER_06:
And I love impacting people.

SPEAKER_06:
My one thing that drives me is just the feeling I get when I foster the growth and development of leaders who change lives.

SPEAKER_06:
And I remember

SPEAKER_06:
When Janet, you and I were setting up my first outcomes for our contract, one of the things that I put on my board was to transcend the fitness industry.

SPEAKER_06:
Now, I didn't necessarily know what that meant, and we chose not to go down that path.

SPEAKER_06:
One of the cool things about the work that we do is that once your brain is given a question, it goes to work solving it.

SPEAKER_06:
And so that was always in the back of my mind, transcending the fitness industry.

SPEAKER_06:
So I started leading differently after you and I started working together.

SPEAKER_06:
And it was, I just started, I started talking to my executives differently.

SPEAKER_06:
I started giving them more opportunity for ownership and that increased their energy and their drive to create results because it was something that they owned.

SPEAKER_06:
And so I started realizing, oh, I can affect more people in my organization by these tools.

SPEAKER_06:
And so I decided I didn't want to like play a coach anymore.

SPEAKER_06:
Because I was just trying to take some of the things I learned from you and talk to other people about it.

SPEAKER_06:
Novus Global has this amazing institute, the Metta Performance Institute, and my original vision for going through this program

SPEAKER_06:
was to coach internally in my organization.

SPEAKER_06:
And so where I would, there's a couple layers of leadership in my organization.

SPEAKER_06:
And so generally, I just spend time with my executive team.

SPEAKER_06:
But my idea was like, okay, I can coach my leadership team, I can really help affect and help these young leaders receive these amazing tools and just totally change their life.

SPEAKER_06:
And so I started doing that and then I was going through the institute and toward the end of my time at the institute, I was talking to one of my friends who's an entrepreneur and telling me about my experience and all these things I was learning and the results that people were getting.

SPEAKER_06:
And he was like, that sounds awesome.

SPEAKER_06:
Will you coach me?

SPEAKER_06:
And I was like,

SPEAKER_06:
Yeah, sure.

SPEAKER_06:
So yeah, that was my first client.

SPEAKER_06:
And I was like, oh, oh, wow, is this transcending the fitness industry?

SPEAKER_06:
And so then I just started really opening up my eyes to the people who were around me, just in my town of Birmingham, Alabama.

SPEAKER_06:
It's an incredible business area.

SPEAKER_06:
There's so many startups here.

SPEAKER_06:
And there's some really like some really great businesses that are so rooted in this town.

SPEAKER_06:
And I love this city.

SPEAKER_06:
And I have a lot of people who own businesses or who are in the C-suite.

SPEAKER_06:
And so I just started approaching people saying, hey, this has radically transformed my life and my business and the people who work with me.

SPEAKER_06:
And I would love to share this with you.

SPEAKER_06:
And so my practice has just grown this way.

SPEAKER_06:
One of the people who I talked to was the owner of the studios that Karen works in.

SPEAKER_06:
And so I talked to him about it and he thought it was a great idea.

SPEAKER_06:
And so I got to work with Karen.

SPEAKER_01:
Hi, my name is Mike Park, and I'm a proud graduate of the Metta Performance Institute for Coaching.

SPEAKER_01:
The faculty of the Metta Performance Institute not only provided the training, tools, and experience to learn how to coach people toward powerful growth and thrilling results, but also advocated for that kind of growth and results in my own life.

SPEAKER_01:
I had the unique opportunity to have world-class executive coaches invest in my development, both professionally and personally.

SPEAKER_01:
It's a privilege to be part of a tribe of coaches fiercely committed to exploring what we are capable of together.

SPEAKER_01:
If you're looking to become a coach or to set up your coaching practice to reach the next level,

SPEAKER_01:
I highly recommend the certification from the Metta Performance Institute for Coaching.

SPEAKER_01:
To fill out a free assessment of your abilities as a coach and to connect with someone to find out if the Metta Performance Institute is for you, check out www.mp.institute.

SPEAKER_06:
You talked earlier about somebody lifting the weights, Janet.

SPEAKER_06:
I mean, Karen, not only as a product of the Orange Theory Fitness product, and she's so fit and she just she practices what she preaches, she will show up to a call and she gets I mean, she's open, she's vulnerable.

SPEAKER_06:
She I mean, it's so fun to work with her because she

SPEAKER_06:
puts in the work, and she understood how she was going to create maximum value in each of the sessions.

SPEAKER_06:
And it was from her.

SPEAKER_06:
She didn't show up looking for the answers.

SPEAKER_06:
She showed up ready to play.

SPEAKER_05:
Karen, I'm curious for you when you started to, you know, like the first month or two with Lauren and you started to try on these tools and lift the weights and start asking new questions.

SPEAKER_05:
How did people around you react that you were working with, that you were leading or the owner of Orange Theory?

SPEAKER_05:
Like, how was that for them?

SPEAKER_03:
I think at the beginning, you know, for my team, everyone was like, what's going on?

SPEAKER_03:
You know, because we had been used to doing things a certain way.

SPEAKER_03:
And then all of a sudden, I think the biggest thing we noticed was there was such a shift in energy.

SPEAKER_03:
I was showing up to meetings differently.

SPEAKER_03:
I was showing up in the studio differently.

SPEAKER_03:
And I think that was something that people around you just start to notice and respond to and be impacted by.

SPEAKER_03:
You know, one thing that we talked about was just the idea of, you know, it's not just about what you're doing.

SPEAKER_03:
It's about how you are, how you're being, how you're showing up.

SPEAKER_03:
and do that first.

SPEAKER_03:
Sometimes when I wasn't always exactly sure what the next right thing to do was, I thought, okay, how do I want to be?

SPEAKER_03:
And then let the behavior and the decisions flow from that.

SPEAKER_03:
And so I think just that way of being, even before I even exactly knew what I was doing, but that shift, that intentional way of showing up, I think that made a big difference early on to other people.

SPEAKER_03:
And then I think my team responded very much to that idea of getting curious.

SPEAKER_03:
Who are you?

SPEAKER_03:
What do you want from this?

SPEAKER_03:
Why are you here?

SPEAKER_03:
I care about you as an individual.

SPEAKER_03:
apart from just you are being an employee at this organization.

SPEAKER_03:
And I think that made a huge difference to them.

SPEAKER_03:
They've said that that's made a huge difference to them.

SPEAKER_03:
And I think that's changed how they're engaged, both, you know, as an employee and with our members, which is directly impacting our business.

SPEAKER_05:
Wow, that's incredible.

SPEAKER_05:
Because having coached people in different industries, different size companies,

SPEAKER_05:
Oftentimes, it can take a little while and sometimes there's resistance to what the normal status quo is of how everything goes.

SPEAKER_05:
So just to hear and see the influence you've had.

SPEAKER_05:
And then from what I've read, because Lauren sent me your testimonial earlier, sounded like it created some tangible results.

SPEAKER_05:
Can you share a little bit about that?

SPEAKER_05:
And Lauren, you can jump in as well.

SPEAKER_05:
But Karen, what were some of the results that you saw that came from the coaching?

SPEAKER_03:
Yeah, well, one of the biggest things is just now we're tracking things.

SPEAKER_03:
A vagueness I have learned is something that shows up for me.

SPEAKER_03:
It was showing up for me professionally and also personally.

SPEAKER_03:
And man, Laura doesn't, Laura does not let that fly.

SPEAKER_03:
It took a lot for me to really kind of get that, that you've got to be specific.

SPEAKER_03:
You've got to have a defined measurable goal.

SPEAKER_03:
Otherwise, you don't know what success looks like.

SPEAKER_03:
And you certainly can't chart a path for getting there.

SPEAKER_03:
So that's taken a hard work on my part to really kind of get to that point where that's always my first question.

SPEAKER_03:
How are we defining it?

SPEAKER_03:
measuring it.

SPEAKER_03:
But once we were able to make that shift and start tracking, we were able to really not only see and measure our growth, our progress,

SPEAKER_03:
but also recognize where we're going to be able to end up.

SPEAKER_03:
We set very ambitious goals at the beginning of this year for where we wanted to be in spring of 2024.

SPEAKER_03:
And we're on track to not only have more members than we've ever had in my tenure, but hopefully to end up having more members than we have in the history of

SPEAKER_03:
our studio.

SPEAKER_03:
And so that's super, super exciting.

SPEAKER_03:
And I don't think that would have been possible without the incredible work that we've done over the past year in setting those goals, understanding the behaviors that are leading to actual change, and then being able to lean into those.

SPEAKER_05:
Lauren, do you want to add anything to that?

SPEAKER_05:
Because I know you've been on this journey with Karen.

SPEAKER_05:
What are some of the results or even just the shifts you've noticed in Karen over the coaching period?

SPEAKER_06:
It's really exciting to listen to you say that, Karen.

SPEAKER_06:
That's never ever going to get old to me to hear you say that you're on track to have the most members that you've

SPEAKER_06:
had since you've been there because you're right in 2020 y'all were exceeding what you'd ever done before and to perhaps if you own a business or you're responsible for running a business and have where you completely have zero revenue coming in and all of your

SPEAKER_06:
your recurring revenue is gone, all of your recurring members are gone.

SPEAKER_06:
And then to build back from like, from almost zero, but not be starting a new business, this is a huge feat.

SPEAKER_06:
And so I just want to acknowledge you for number one, leading well through that.

SPEAKER_06:
And number two, being able to see a new opportunity, a new potential and growing through that and doing the work.

SPEAKER_06:
So that's just, I cannot minimize the attitude of that.

SPEAKER_06:
It's huge.

SPEAKER_06:
So well done.

SPEAKER_06:
And when I met Karen, Karen has always been bubbly and she's always been up for it.

SPEAKER_06:
She has the it factor as someone who can lead a team and also lead a group of people to be really uncomfortable for like 60 minutes.

SPEAKER_06:
So that's a special type of person who can do that.

SPEAKER_06:
And the shift that I saw in Karen's confidence is the biggest thing.

SPEAKER_06:
And she shows up knowing who she is and if she has

SPEAKER_06:
shifted into a way of being that's not serving her.

SPEAKER_06:
She has the tools to immediately choose her way of being.

SPEAKER_06:
And that is so powerful because it creates the results.

SPEAKER_06:
I mean, the confidence that I see now, it just exudes through the screen.

SPEAKER_06:
It was already there.

SPEAKER_06:
It's just gotten doubled.

SPEAKER_06:
Karen was able to match the confidence and the love that she has for her team.

SPEAKER_06:
She always loved her team.

SPEAKER_06:
And when she was able to put the assumptions aside that, again, she didn't even know she had, and that's worth even thinking about for myself, for anybody listening, like, you probably don't know the assumptions that you have right now.

SPEAKER_06:
And so she took a hard look at those and she was open about it.

SPEAKER_06:
And I think at some point she felt shame about it.

SPEAKER_06:
Karen, that was never intentional, but I think you were like, oh, wow, like I'm assuming all these things.

SPEAKER_06:
But when she was able to look at it like neutrally and just say, OK, do I want to continue to lead with these assumptions or do I want to lead with love and like what's going to be best for my team?

SPEAKER_06:
And then using the confidence that she built and the way of being that she was choosing, it was just flowed from there just naturally.

SPEAKER_06:
And I mean, and again, it's showing up on the panel.

SPEAKER_03:
And if I could just add one thing, that was one of the most powerful things I got from the work with Lauren.

SPEAKER_03:
It's curiosity without judgment.

SPEAKER_03:
Not being afraid to be wrong, first of all.

SPEAKER_03:
Not being afraid to ask the questions, look at things.

SPEAKER_03:
There's no shame in any of that and being willing to go there.

SPEAKER_03:
It's freeing in your personal life and in your professional life to not be held back by the fear

SPEAKER_03:
of failing, of looking bad, of being wrong, all those things which not even in a conscious way hold us back from really what we're truly capable of doing.

SPEAKER_05:
It's incredible how much that shows up everywhere in leadership.

SPEAKER_05:
You know, it comes with a skin.

SPEAKER_05:
If you're human, you're likely going to bump up against the fear of looking bad or the feel of being out of control or not feeling that great.

SPEAKER_05:
So what I love about that, Karen, is you are willing to take those swings.

SPEAKER_05:
And now it sounds like it's become almost second nature for you.

SPEAKER_05:
Would you say that's true?

SPEAKER_03:
Yeah.

SPEAKER_03:
I mean, early on, you know, Lauren was the one prompting these things and asking me these questions.

SPEAKER_03:
And now

SPEAKER_03:
I ask myself these questions.

SPEAKER_03:
Is that 100% true?

SPEAKER_03:
You know, those kind of things I ask myself all the time.

SPEAKER_03:
It's like I've got my own little coach living in the back of my head there with me.

SPEAKER_03:
Is that definable?

SPEAKER_03:
Is that measurable?

SPEAKER_03:
And it keeps me moving in a direction that I want to keep moving in.

SPEAKER_05:
I love that.

SPEAKER_05:
Yeah.

SPEAKER_05:
Well, we say it works if you work it.

SPEAKER_05:
Yeah.

SPEAKER_05:
And, you know, I'm sure similar to when you're holding space in a workout room for people to go from the treadmill to the rower, you know, to the floor, you know, it works if you work it, if, if you lift the weights and then that next time you come in, the weight is a little easier to lift.

SPEAKER_05:
And then the next time the weight is a little easier to lift.

SPEAKER_05:
So I love that.

SPEAKER_04:
What if one call could change what you once thought was impossible into a reality?

SPEAKER_04:
Novus Global is offering you an exploration call with one of their world-class coaches to explore what you as a leader and your team are capable of.

SPEAKER_04:
Novus Global is an elite executive coaching firm that works with multi-billion dollar companies, professional athletes, nonprofit leaders, and faith in government, all to create teams, companies, and communities that go beyond high performance.

SPEAKER_04:
Book your call right now.

SPEAKER_04:
Just go to novice.global forward slash now.

SPEAKER_05:
I get questions often when people are curious or interested in coaching, like, what do I need to do?

SPEAKER_05:
That seems to be like a very common way of thinking, like, tell me what I need to do.

SPEAKER_05:
And what I've heard throughout this conversation is a lot about being.

SPEAKER_05:
a lot about the way of being that you chose to embody, Karen, for your team as a leader.

SPEAKER_05:
Can you tell me a little bit about, and either of you can speak to this, that journey of going from doing to being, like, what was that journey like?

SPEAKER_05:
Because I know, Lauren, you and I have coached a lot through that, going from doing to being, like, how versus who do I want to be?

SPEAKER_05:
Karen, can you tell me a little bit about that journey?

SPEAKER_03:
Yeah, I mean, that was a totally different way of thinking.

SPEAKER_03:
And it's something I'm still practicing all the time, because I think of myself as being an action-oriented person.

SPEAKER_03:
Okay, we have a problem.

SPEAKER_03:
Okay.

SPEAKER_03:
Let me go.

SPEAKER_03:
Let me just start doing stuff.

SPEAKER_03:
And I think that is a more comfortable way for me to be.

SPEAKER_03:
But in some way, I think that's

SPEAKER_03:
sort of easier.

SPEAKER_03:
It's that well-worn path.

SPEAKER_03:
It's that, you know, trodden groove of let me just start doing stuff.

SPEAKER_03:
And I think the busyness too is something that probably distracted me from doing what I really needed to be doing was sometimes just a step back.

SPEAKER_03:
and have space and just say, okay, if I want to create a culture that is open, that's driven by a sense of integrity, the first thing to do is to be those things, be the things that I want to create.

SPEAKER_03:
And then it's like from there, the right actions naturally flow from it.

SPEAKER_03:
But I think I almost had to go on faith at the beginning because that was such an inverse of the way I thought the world works and the way I thought you create results that I a little bit just had to trust Lauren and trust the process.

SPEAKER_03:
And now it's so much more automatic.

SPEAKER_03:
And again, this is something that shows up not only at Orange Theory, not only as a leader in the studio, but in my home, in my family, everywhere else.

SPEAKER_03:
And the power that comes from that, because there are so many things in the world I cannot control.

SPEAKER_03:
Man, I can control how I show up.

SPEAKER_03:
I can control that.

SPEAKER_03:
And so many things inflow from that.

SPEAKER_03:
And again, it's just freeing to recognize the agency that comes there.

SPEAKER_05:
I love that.

SPEAKER_05:
I wish everyone could hear that right there, because I do feel like often people would transform and grow faster if they were willing to just try the tool.

SPEAKER_05:
Let me try on the being versus doing, because I think it can be easy for a high performer who is used to being successful by doing, doing, doing.

SPEAKER_05:
To think like that.

SPEAKER_05:
Yeah, that sounds like it's gonna slow me down Like what slow down and think about who I want to be like, no, no, no, just tell me what to do So I really appreciate that Lauren Do you have any additional thoughts to that because I know that's been kind of a part of your transformation as well so I had a slightly crazy day before we we're doing this podcast and

SPEAKER_06:
My daughter is sick and so she's home with me and that just creates a different environment.

SPEAKER_06:
It's just different.

SPEAKER_06:
And so I was able to think about, okay, what experience do I want to create for just the people in this zoom room right here?

SPEAKER_06:
And also what experience do I want to create for those people who are going to listen to the podcast in the future?

SPEAKER_06:
And from there, I just grounded into some words that were really helpful and what type of person would create that result.

SPEAKER_06:
And so

SPEAKER_06:
It completely removed anything, any of the chaos I experienced where I used to, and I still sometimes do slip into like the chaotic inner energy that I can create.

SPEAKER_06:
That's my go-to is if I'm feeling out of control, I elevate and to know that I have that I was feeling that earlier.

SPEAKER_06:
and I knew it was not going to be resourceful coming into and to know that I can choose the energy I want to bring and that what I will create will likely come from that.

SPEAKER_06:
I think one of the most powerful examples before I started working with you, Janet, I remember standing in our meeting room after we were about to reopen from COVID and our member count had

SPEAKER_06:
dropped dramatically.

SPEAKER_06:
I mean, it was a drastic drop, devastating drop, actually, devastating for both business revenue.

SPEAKER_06:
And also it was terrifying for me to see that that many people were not choosing to come back to exercise.

SPEAKER_06:
One of the reasons I live is to help people become the best versions of themselves through health and fitness.

SPEAKER_06:
And it was terrifying to see that that people were not they were too scared to come back and do that.

SPEAKER_06:
And I remember standing in our meeting room talking to my executive team

SPEAKER_06:
And I said, guys, if we're not back at this member count within two months of reopen where we were, that is disgusting.

SPEAKER_06:
And the fear that I saw in the eyes of my executives, I can still remember, but I didn't know that it was fear then.

SPEAKER_06:
But I was terrified.

SPEAKER_06:
And so I was leaning into complete and total fear.

SPEAKER_06:
And it was totally controlling how I showed up and how I was leading.

SPEAKER_06:
And I did not create good results.

SPEAKER_06:
And

SPEAKER_06:
When I started working with you, I was able to shift and I can either choose to lean into being terrified, or I can use it to lean into being excited about man.

SPEAKER_06:
Can you imagine how good people are going to feel when they come back?

SPEAKER_06:
And just looking at it, I mean, it's the same gap.

SPEAKER_06:
It's the same number.

SPEAKER_06:
I can either just totally focus on how scared I am or I can totally focus on what I get to do.

SPEAKER_06:
And from an as a leader, knowing that and being able to show up that way, it's palpable what your team experiences because they know they know they may not be able to identify that I'm focused on my way of being.

SPEAKER_06:
I show up differently.

SPEAKER_05:
As we wrap up, I would just love to hear any last words of wisdom for anyone that is listening, if they're thinking about getting a coach or if they're in a similar position like you and they're leading the team and they're scared.

SPEAKER_05:
Maybe they're in fear, Lauren, like you were.

SPEAKER_05:
Maybe they feel like, Karen, like how you did when you felt like I've tried all my bag of tricks.

SPEAKER_05:
and nothing is working and I don't understand what to do.

SPEAKER_05:
First of all, not just around hiring a coach, but like what words of wisdom would you give them as they look at the future that they want to create?

SPEAKER_05:
And either of you can go first.

SPEAKER_03:
I would just say, you know, don't be afraid of the questions because that's where the opportunities are.

SPEAKER_03:
And one of our sort of last calls, I remember Lauren said, your life is a direct result of the questions that you ask.

SPEAKER_03:
And I now say that to myself all the time, because so many of the questions initially to me were very scary.

SPEAKER_03:
The question was scary.

SPEAKER_03:
What I thought the answer would be was scary.

SPEAKER_03:
What the implications of what I thought that answer was, was scary.

SPEAKER_03:
But man, those questions is where everything becomes possible.

SPEAKER_03:
and learning what the questions are, how to ask them, and then what to do with the real answer has just changed everything.

SPEAKER_03:
So don't be scared of asking the questions.

SPEAKER_03:
That's where everything is gonna start to flow from.

SPEAKER_05:
I like that.

SPEAKER_05:
Don't be scared of the questions.

SPEAKER_05:
Lauren, last thoughts, words?

SPEAKER_06:
Yeah, I think that we all, whether we lead a team of,

SPEAKER_06:
You know, 5000 or lead a team of just yourself.

SPEAKER_06:
We all have a vision in us and to touch back about what Karen said earlier about vagueness.

SPEAKER_06:
We don't even many times realize how vague the vision is.

SPEAKER_06:
And it still creates energy when you think about, okay, I'm going to make more money this year.

SPEAKER_06:
I'm going to increase my.

SPEAKER_06:
My reach or whatever, and you're that that's energizing and then at the end of the year.

SPEAKER_06:
you're like, I didn't reach my goal.

SPEAKER_06:
And it's because there wasn't like a clear target.

SPEAKER_06:
And so I think that if you're going to go at it on your own, just how specific and measurable can you make your goal?

SPEAKER_06:
And that may feel uncomfortable to create specificity around something that you want to create, because then you've put yourself on the hook for something when you say it out loud.

SPEAKER_06:
And so if you're going at it on your own,

SPEAKER_06:
that just get as specific as you possibly can and create benchmarks on the way.

SPEAKER_06:
And then if you decide that you want to bring somebody along on that journey, partner with someone, then just reach out to any coaching company and see if it's a fit.

SPEAKER_06:
And the thing to look for, or what I was looking for, so I'll speak for myself, I was looking for

SPEAKER_06:
someone who is going to fiercely advocate for me as a human and for what I wanted.

SPEAKER_06:
And that meant that Janet wasn't going to pull any punches with me.

SPEAKER_06:
She was going to share her notices.

SPEAKER_06:
So if someone, when you're talking to them, if they make you feel uncomfortable in a good way, like, oh, they got me there.

SPEAKER_06:
Wow.

SPEAKER_06:
Then that that might be and you're excited about it.

SPEAKER_06:
It might be a good fit because having somebody to partner with on this journey of going beyond what you think you're capable of is really

SPEAKER_06:
Really exciting.

SPEAKER_05:
That's so good alright i'm going to summarize our takeaways so don't be afraid of the questions get specific we say around the firm you know if your if your vision is vague your actions are vague and then another takeaway from this call i've had is although.

SPEAKER_05:
Being told what to do can sometimes be very helpful.

SPEAKER_05:
Oftentimes, the real change of behavior is actually not being told what to do, but having someone ask you powerful questions, give you honest feedback that hopefully you're a little excited about, and having someone who's ready and willing to hold space for you and fiercely advocate for you.

SPEAKER_05:
Thank you, ladies, so much.

SPEAKER_05:
It's so incredible to hear just the ripple effect of the work that you've been doing, how you've been showing up as leaders for your teams.

SPEAKER_05:
And I can't wait to see what else is next for both of you.

SPEAKER_05:
Thanks, Jana.

SPEAKER_05:
Thank you.

SPEAKER_05:
Karen, I've already heard you talk about some of the big takeaways, but I'd love to hear is there anything else that really stands out as a shift or a notice from working with Lauren?

SPEAKER_03:
Yeah, I think one of the biggest that I'd want to mention as well is the difference between expectations versus

SPEAKER_03:
agreements.

SPEAKER_03:
You know, certainly in the workplace, I found myself getting stuck in that sort of cycle of, oh, this person is not meeting expectations, right?

SPEAKER_03:
They're not doing what I believe they should be doing.

SPEAKER_03:
Why?

SPEAKER_03:
What's a disciplinary action?

SPEAKER_03:
And then it's just sort of caught in this

SPEAKER_03:
cycle where a total eye-opener was the concept of agreements versus expectations.

SPEAKER_03:
And for my team, that's been a huge one.

SPEAKER_03:
We sat down individually and worked with each person to get to the idea of agreeing on what their role looks like.

SPEAKER_03:
And then there was such a difference in buy-in after that.

SPEAKER_03:
And it was from larger things related to responsibilities of the role, but also things like showing up for meetings, showing up on time, and tying that to the concept of integrity.

SPEAKER_03:
And that has been a powerful change in our studio.

SPEAKER_03:
But that is one of the concepts that really has filtered down into other areas of my life.

SPEAKER_03:
I am a mom.

SPEAKER_03:
to two elementary school age boys.

SPEAKER_03:
And I saw that showing up in my home regarding chores.

SPEAKER_03:
And I made a shift to get to agreements.

SPEAKER_03:
So we've done agreements around chores.

SPEAKER_03:
We've done agreements around screen time.

SPEAKER_03:
And the difference in their kind of positive engagement and all of those things is so different.

SPEAKER_03:
and the behavior that I see in them when something doesn't happen versus before, where there might be some dipping, there might be some hiding and this idea that, hey, you know what?

SPEAKER_03:
It's okay.

SPEAKER_03:
But acknowledge it, own it, apologize to people who are negatively impacted and do what you can do to clean up the mess.

SPEAKER_03:
has totally changed that whole activity in our home.

SPEAKER_03:
And I can see the difference in them, which as a mom is, you know, there's nothing more rewarding than that.

SPEAKER_05:
Oh, my goodness.

SPEAKER_05:
Yeah.

SPEAKER_05:
I've heard so often how some of these tools and concepts have radically shifted the culture of families as well, which is so exciting.

SPEAKER_05:
It's actually quite an interesting thing to be a fly on the wall.

SPEAKER_05:
in families and parents interacting with their kids when they know these things.

SPEAKER_05:
And it often for people on the outside will come in and go like, wow, your kids talk weird.

SPEAKER_05:
They talk about commitments and ownership, and I don't get it.

SPEAKER_05:
So it's so cool when I hear people are actually taking the tools back home and finding a lot of peace, joy and results from that as well.

SPEAKER_05:
So thank you for sharing that.

SPEAKER_05:
Of course.

SPEAKER_00:
All right, we have a few more things to let you know about before we go.

SPEAKER_00:
First, podcast reviews really help us serve more people.

SPEAKER_00:
So if this podcast is helpful for you, we'd love your help to get it into as many leaders' hands as possible.

SPEAKER_00:
Please leave us a review, even if it's not five stars.

SPEAKER_00:
And if you really want to go the extra mile, let us know what you'd like to hear more of or what you think we could do better to serve you and the people you care about.

SPEAKER_00:
Okay, second, we have more resources for you online, and they're all free.

SPEAKER_00:
We have free assessments, educational videos, articles from sources like Fast Company, written by our coaches and clients, all designed to help you use our tools in your everyday life and leadership.

SPEAKER_00:
To dive into the free treasure trove of goodies we have for you, go to Novus.global and then click on Resources.

SPEAKER_00:
Some of you have been listening for a while and you haven't yet taken that next step to hire a coach.

SPEAKER_00:
This is your time.

SPEAKER_00:
I can't tell you how often I've heard from clients around the world that they wish they would have talked to us sooner.

SPEAKER_00:
If you have a sense that you're capable of more, we would be thrilled to explore what coaching could do for you and those you influence.

SPEAKER_00:
Simply email us at begin at novus.global or click the link in the show notes.

SPEAKER_00:
You also might be listening to this thinking, maybe you want to be a coach or maybe you already are and you have a vision to build a six or seven figure practice coaching people you love in a way that brings life to you and your clients.

SPEAKER_00:
Well, that's why we created the Metta Performance Institute for coaching.

SPEAKER_00:
It is an in-depth coaching apprenticeship designed to help you create the coaching practice of your dreams.

SPEAKER_00:
The first step in exploring that is simple.

SPEAKER_00:
Just go to www.mp, as in Metta Performance, .institute.

SPEAKER_00:
There we have free assessments to help you see what kind of training you need to create the coaching practice the way our coaches do at Novus Global.

SPEAKER_00:
And finally, and for some of you, this will be the most important part.

SPEAKER_00:
This podcast was produced by Rainbow Creative with Matthew Jones as Senior Producer, Steven Selnick as Producer, and editors and auto engineers, Drew McPowell and Jeremy Davidson.

SPEAKER_00:
We love working with this team.

SPEAKER_00:
To find out more about how to create a podcast for you and your business, check them out at RainbowCreative.co.

SPEAKER_00:
Thank you so much for listening.

SPEAKER_00:
We love making these for you.

SPEAKER_00:
And remember, dare to go beyond high performance.